FAQ

Meet the Designer

  • Hear the story behind the BackShield
  • See how it's made
  • Learn about the inspiration behind the design
  • HOW DOES BACKSHIELD SUPPORT MY BACK?

    It’s all about the curves in BackShield’s patented design. They encourage the natural lumbar curvature of your spine, keeping your spine, hips and legs in optimum alignment while you drive. This reduces compression of the nerves that exit from your sacrum, the lower vertebrae connected to your pelvis. That, in turn, helps maintain proper blood flow and reduces the inflammation that can cause discomfort while you’re riding in a car.

  • THERE ARE LOTS OF BACK-SUPPORT PRODUCTS ON THE MARKET. WHAT MAKES BACKSHIELD DIFFERENT?

    Unlike cushions, beads or other supports, BackShield delivers not only the right shape for support, but also the right balance. Only BackShield delivers “just right rigidity”—a solid, specially shaped plastic core to encourage the natural curve of your back, combined with springy foam cushioning for greater comfort, hour after hour, behind the wheel. BackShield is neither too hard nor too soft.

    Plus, BackShield’s sleek, attractive design puts it in a class by itself and ensures it’s something you’ll never be embarrassed to have in your car. We feel confident in saying there’s not a better-looking, better-designed automotive back support on the market.

  • WHAT’S POPFOAM®?

    PopFoam is the revolutionary molded foam that helps set BackShield apart. It’s what we use to make BackShield’s smooth, durable outer skin. It also contributes to BackShield’s sleek and spine-aligning contours, its light weight, its coolness to the touch and delightful lack of “cling,” even in hot weather.

  • WHERE IS BACKSHIELD MADE?

    BackShield was conceived and designed in Silicon Valley. It is manufactured in Taiwan.

  • IS THERE A SHIPPING FEE?

    Shipping inside the continental U.S. is free. For Alaska and Hawaii we charge a flat-rate fee of $9.95 per unit. Please allow 5-7 days for delivery inside the continental U.S.

  • 60-DAY MONEY BACK GUARANTEE

    Items purchased from BackShield.com are eligible for a full refund if returned within 60 days of purchase. Please contact hello@backshield.com to facilitate a refund request.

    As there is a physical adjustment period, we do encourage you to try BackShield for the recommended adjustment period of 2 to 3 weeks to experience results. You can relax knowing you're protected by our 60-day return policy!

  • HOW DO I INSTALL BACKSHIELD?

    It’s easy.

    Slide the top strap over the top of your seat—or, depending on you seat’s design, pull it up and around in a more diagonal direction. The key is to secure it by getting it snugly around your seat, since the top strap keeps BackShield flush, and that’s key to BackShield’s performance. Adjust BackShield as necessary so it’s as flat and straight as possible against your seat and appropriately positioned for your torso length. Bring the “male” end of the bottom strap around to the back of the seat to meet the “female” end. Insert the male end until you hear and feel the ends click together. Pull the strap to adjust necessary to keep BackShield tight flush against the seat. Hop in, fire up the engine, and get where you’re going in comfort and style.

  • WHAT’S THE BEST WAY TO CLEAN BACKSHIELD?

    Our BackShield shouldn’t need a lot of maintenance. Its durable outer skin resists staining from perspiration and other sources. But when you do want to give BackShield a quick refresh, just wipe it down with a damp towel. Or, for more serious cleaning, use your favorite household cleaning product—BackShield won’t discolor or absorb water. BackShield’s smooth sleek design makes it a breeze to wipe down, with no nooks or crannies to collect dirt and grime.

  • WHERE CAN I BUY BACKSHIELD?

    Right here at BackShield.com. You may also purchase BackShield from Amazon.com and at a select “etailers”. Check back here often for that growing list of online merchants!

  • ADJUSTMENT PERIOD

    “Love your back: Love your life!” That’s our motto, and you may need a little “tough love.”

    You may feel some discomfort during the adjustment period, which is completely normal. The adjustment period to get proper alignment can be 2 to 3 weeks. This is to be expected because you will be training muscles to a new pattern. Some discomfort means BackShield is actually working to create your new healthy posture. The more you use your BackShield the more you will be reinforcing the proper posture and creating a healthy back. Give it some time and you will reach that “ahhh” moment.

Our Guarantee

We are so sure you’ll be happy with your BackShield that we offer a "60-Day Risk Free Guarantee" to ensure customer satisfaction. If for any reason you wish to discontinue using your BackShield, return it and we will promptly issue a refund.

Simply contact us at hello@backshield.com to speak to a customer care specialist.