Return Policy

Free Shipping on All Continental U.S. Orders

BackShield is proud to offer fast free ground shipping for all orders within the continental United States. Customers in Hawaii, Alaska, Canada, and Puerto Rico are subject to a flat $9.95 shipping fee. For deliveries within the continental U.S. please allow 5-7 days for orders to be received.

60-Day Risk Free Guarantee

We are so sure you'll be happy with your BackShield that we offer a "60-Day Risk Free Guarantee." However, if for any reason you are dissatisfied with your product, all items purchased from are eligible for a full refund, exchange, or store credit. Simply return it to us undamaged within 60 days of purchase.

Important Information About Using Your New BackShield

“Love your back: Love your life!” That’s our motto, and you may need a little “tough love.”

You may feel some discomfort during the adjustment period, which is completely normal.

The adjustment period to get proper alignment can be 2 to 3 weeks. This is to be expected because you will be training muscles to a new pattern. Some discomfort means BackShield is actually working to create your new healthy posture.

The more you use your BackShield the more you will be reinforcing the proper posture and creating a healthy back. Give it some time and you will reach that “ahhh” moment.

Free Returns

You can return any product purchased on to receive a full refund. Return requests must be submitted within 60 days of the purchase date. To request a return, please complete the BackShield Return Request Form. A Customer Service Specialist will then contact you with prepaid return labels and instructions for return. You can then ship the product back to us at no cost to you. Please be sure to include your return number, your name, email, complete address, and phone number, all clearly written on the package so as not to delay processing time. Returns should be mailed to:

BackShield Returns
700 Larkspur Landing Circle
Suite 199
Larkspur, CA 94939